Returns & Exchanges
We want you to be fully satisfied with every purchase. Below you will find our complete policy, eligibility rules, and step-by-step process for returning items or requesting an exchange.
Our Returns & Exchanges Policy
Eligibility Period
Items may be returned or exchanged within 30 days from the date you received your order. Requests made after this period cannot be accepted.
Condition of Items
- Items must be unused, unwashed, and in original condition.
- All original packaging, tags, and labels must still be attached and intact.
- Items must not have been altered, damaged, or used in any way.
- Personalised, custom-made, clearance final-sale, and hygiene-sensitive goods are non-returnable unless they arrive faulty or incorrect.
What We Offer
- Full refund to your original payment method when a return is approved.
- Exchange for a different size, colour, format, or item of equal value, subject to stock availability.
- Store credit where appropriate and agreed during the return review process.
Who Covers Costs
- If the return or exchange is due to our error, including an incorrect item, defect, or fulfilment mistake, we cover return shipping.
- If the return or exchange is for personal preference or change of mind, the customer covers return shipping costs.
- Original shipping fees are non-refundable unless the order was incorrect, damaged, or defective.
How to Request a Return or Exchange
- Check Eligibility — Confirm your item and request fall within the rules above.
- Submit Your Request — Go to the Contact page, or use the Order Status page to find your order and select Request Return/Exchange. Provide your order number, email, and reason for request.
- Receive Confirmation — We will review and reply within 2 to 3 business days with approval and next steps.
- Send Item Back — Pack the item securely, include your order details, and send it to the address provided in our confirmation.
- Processing & Completion — Once we receive and inspect the item, we will process your refund, exchange, or credit within 5 working days. You will receive an email confirmation when completed.
Important Information
Refund Timing
Refunds may take 3 to 10 business days to show in your account, depending on your bank or payment provider.
Exchanges & Stock
Exchanges are subject to available stock. If your requested item is out of stock, we will offer a full refund or an alternative option where possible.
Damaged or Faulty Items
If you receive a damaged or faulty item, please contact us within 7 days of delivery with photos and details. We will resolve this quickly at no cost to you.
Non-Returnable Items
- Personalised or custom-made items.
- Opened hygiene-sensitive goods where resale is not appropriate.
- Final-sale or clearance items marked as non-returnable.
- Any item returned in a condition that no longer meets the policy requirements above.
Need Assistance?
If you have any questions, or need help starting a return or exchange, please get in touch — we are happy to assist.